Item: Nomad
Rating: 9.3
Author: EsimTao

Question 1

What cellular networks and 5G speeds does Nomad use in Japan and the United States?

Accepted Answer

In Japan, Nomad connects via SoftBank and NTT Docomo 5G/4G networks, delivering high-speed cellular roaming suitable for 4K streaming and low-latency navigation. In the US, it connects to Tier-1 networks (AT&T and Verizon 5G Ultra Wideband) in covered metropolitan areas per host carrier technical specifications.

Question 2

How should I choose between Nomad Day Pass and Fixed GB data buckets?

Accepted Answer

Choose Fixed GB plans (e.g. 5GB–20GB for 30 days) if you want predictable total data with full hotspot tethering for multiple devices over 1-4 weeks. Choose Day Pass (1GB–3GB high-speed per day) for short trips (1-7 days) where you want a fresh high-speed quota refreshed every 24 hours at lower upfront cost.

Question 3

What should I do if my Nomad eSIM shows "No Service" or will not connect upon landing?

Accepted Answer

Follow three quick steps: 1) Verify that "Data Roaming" is turned ON for the Nomad eSIM. 2) Check APN settings in your order confirmation (most destinations auto-configure, but some require setting APN to "truphone.com" or "globaldata"). 3) Toggle Airplane Mode for 10 seconds or manually select the partner carrier (e.g. SoftBank in Japan).

Question 4

Can I purchase Nomad eSIM on web and install it on my phone later?

Accepted Answer

Yes. Upon purchase, a QR code and SM-DP+ activation code are sent to your email and accessible in your web portal, which you can scan with any unlocked eSIM-compatible phone.